Are your customers happy?

We determine the true health of your customers and provide you with the tools and resources to drive an industry leading customer experience.

Never be in the dark on customer health again.

For small & medium sized businesses

Driving Customer Satisfaction

As an owner, operator, or investor, having a clear grasp of your customer health is essential to the growth and success of your business.

We serve as your customer experience experts to extract actionable insights from your customer base to improve your operations.

Through our proprietary methods, we will help you:

  • Identify weaknesses to urgently improve on before they spread from your organization to your customers
  • Understand why customers value working with your team and continue building on those strengths
  • Implement a performance evaluation tool to manage key employees and departments through customer shout-outs
  • Show your customers you care about building a long-term relationship focused around their needs
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    For Investments FIRMS, SEARCH FUNDS and M&A advisors

    Due Diligence Support

    We serve as your due diligence partner to assess the riskiest part of an acquisition, the customers.

    The threat of customers leaving or the seller walking away with key relationships is a major roadblock in closing a transaction.

    Our proprietary diligence process is designed to bring comfort to buyers by uncovering insights such as:

    • Health of the customer base by identifying promoters vs. detractors
    • Specific areas target company's operations can improve on
    • Actionable insights to implement post-close to ensure customer retention
    customizABLE solutions

    Additional Value-Add Solutions

    We serve as the Customer Experience (CX) team for our clients, serving all their needs to drive high retention and high customer satisfaction across their customer base.

    Some of the additional value-add services that we provide include:

      • Return on investment (ROI) study
      • Process to turn unsatisfied customers into satisfied customers
      • Customer gifting
      • Detailed customer analytics
      • And many more...
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      Real Customers, Real Results, Real Impact

      See case studies of how we've uncovered insights for our customers, leading to real efficiencies and benefits in their businesses!

      Drove 10% increase in price with no customer churn

      A leading commercial construction company successfully increased prices without losing any of its customers. How?

      The feedback survey showed that 86% of customers reported they were "extremely satisfied" with the perceived value for money using the company.

      While applauding the results, we suggested that the owner increase prices amongst that group of respondents to capitalize on this insight. Within the next quarter, the company saw no changes in customer behavior amidst the increases and our client experienced significant growth.

      Uncovered 36% of customers planning to increase spending pre-acquisition

      For an investment fund looking to acquire a manufacturing business as a bolt-on, a customer analysis study was conducted to assess the target company's growth prospect.

      The study highlighted 36% of the customer base that was budgeting to increase spending with the company, allowing management to gain confidence in the acquisition prior to closing.

      In addition, management shifted focus to the specific customers to ensure their needs were met and projected an 8% growth in the upcoming fiscal year.

      Created differentiated sales training program leading to higher performing team

      Amongst a team of 8 Account Executives ("AE"), one senior AE was specifically complemented by five different major customers in the customer feedback study.

      We suggested to the owner of this auto-repair SAAS company to share the results with the senior AE to boost morale and loyalty, but also identify sales techniques yielding these results.

      Upon discussions, the owner along with the senior AE, implemented bi-monthly training calls with the rest of the team to share these best practices, retain customers and successfully win more business.

      Ask us for many more examples of how we've been able to help our customers!

      Our Methodology

      Data Collection Process

      We start by surveying your customer base through our proprietary and secure survey methodology which is designed to extract customer sentiment and relevant feedback on their experience with your business.

      Our process is specifically designed to ensure your customer list is secure and cannot be accessed by anyone who is not directly involved in the research process.

      Client confidentiality and trust is a core component of our process, which has allowed us to build trusted relationships with 100s of customers across North America.

      Detailed Analysis & Developing Insights

      After collecting customer feedback, we analyze the results to evaluate the health of your customer base. Through our analytical methodology, we curate the results to provide a clear view on what customers are saying about your company (positive attributes and points of improvements).

      We also evaluate how your company is performing relative to others in the industry and areas of opportunity your company has when compared to others.

      Presentation & Discussion

      We present our findings and ensure that you have a clear picture of your customers' health including areas where you're doing well and areas of improvement. We always seek to provide actionable takeaways so you can continue to improve your customer health.

      We're always here to help you drive the best customer experiences!

      See how AccuSight can take your business to new heights

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